Sometimes, the Embrace is just not right, maybe a tad too tight or not enough, don’t you sweat it, we got you! We want you to be happy with your purchase and experience from E.T.C. We will gladly accept items returned within 14 business days of delivery. Please fill out the return form found below.
In the event that you need to indeed return your Embrace wear, below are some guidelines needed for simple processing
We take pride in our Embraces, so anything returned needs to be new, unused as stated above. Returns that are damaged, soiled, altered or received past the 14 day period may not be accepted and may be sent back to the customer.
Due to limited releases, and items selling out, we may not have products on shelves for exchange so please make sure you order correctly. We can only make an exception if we possibly have the item(s) you need in exchange are in stock to exchange. A refund towards your original payment method will be processed upon receiving your return. If you wish to receive a different item, you will need to place a new order through the website.
PLEASE NOTE: We only offer exchanges for faulty Embraces (Not caused by customers). See below!
Should you receive an Embrace that is defective or has a fault, please provide the following information:
PLEASE NOTE issues of this nature need to be reported to us within 5 days.
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility. If we do not receive your proof of receipt and the package gets lost we cannot issue a refund and if items in the package are damaged we also will not be able to process a refund.
COST OF RETURNS
PLEASE NOTE: If you receive a faulty item, showing us proof of receipt and covering the cost of return, you will receive a refund after for the return and you will not need to pay for shipping for the replacement package. If you did not receive a faulty item and just want to return, you are responsible for the costs of returning any items to our facility. Any returned items are your property and remain your responsibility until they reach our facility. In our experience Return parcels often get lost if you write ‘Return to Sender’.